Warranty & Complaint Policy

Workmanship warranty

Our installation workmanship is warranted. The written terms are issued with your invoice and a copy is supplied on request at any time afterwards. If the installed depth does not meet what the quote specified, we come back and make it right — which is one of the reasons depth markers are left standing in the attic and photographed.

What the warranty covers

• Installed depth and coverage against the specification on your quote.
• Air sealing performed as itemised.
• Baffles fitted where the quote said they would be.
• Making good the holes, plugs and patches on drill-and-fill work.

What it does not cover

• Material manufacturer defects, which are covered by the manufacturer's own warranty and which we will help you pursue.
• Damage caused by later water ingress, animals, or work by other trades.
• Building performance outcomes such as a specific bill saving, which depend on the rest of the envelope, the equipment, the weather and the thermostat.
• Pre-existing defects we identified in writing and you chose not to have corrected.

How a complaint is handled

1. Call 1 (800) 983-2456 or email the contact form.
2. We acknowledge within one business day.
3. Where a site visit is needed, it is offered within five business days.
4. We tell you in writing what we will do and when.

If you are not satisfied with our response and the work was done under a rebate programme, you can escalate to the programme directly. We will not treat that as a reason to withhold documentation, and we will supply your file on request.