Why this page exists

When a rebate file lands on somebody's desk and the contractor needs checking, the usual route is an email, a day of waiting, and a PDF. That is a slow way to answer questions that do not need to be private. So they are answered here, publicly, and this page is stable — it is meant to be linked to from a file.

Entity

Operating name	Top Reno Solutions
Head office	17665 Leslie St, Newmarket, Ontario L3Y 3E3
Office hours	Monday to Friday, 9:30 a.m. to 5:30 p.m. ET
Telephone	1 (800) 983-2456
Email	TopRenoSolutions@gmail.com
Trade	Insulation, air sealing, attic ventilation, insulation removal
Service territory	Greater Toronto Area and Southern Ontario

Programme participation

Top Reno Solutions is a participating contractor under the Home Renovation Savings programme delivered by Enbridge Gas and Save on Energy. Registration details, contractor identifiers and stream enrolments are held by the programme and can be confirmed directly with it; we will supply our identifiers on request to an administrator at a programme address.

Registration numbers, certificates and policy numbers are deliberately not published in full on a public page. They are supplied on request, same business day, to a verifiable programme or utility address.

Insurance, WSIB and safety

Item	Status
Commercial general liability	In force. Certificate of insurance issued on request, naming the requesting party where required.
WSIB	Registered. Clearance certificate issued on request.
Working at heights	Crew trained to the Ontario Ministry of Labour standard for the work performed.
Respiratory protection	Fit-tested protection used for removal and remediation work.
Subcontracting	Residential installation is performed by our own employees. Where a specialist trade is engaged on a commercial project, it is disclosed on the file.

Quality assurance — what is recorded on every job

Pre-work depth, measured at the joist, away from the hatch and the eaves, with photographs.
Condition of the soffit intake and the presence or absence of baffles, before and after.
Air sealing performed, itemised by location.
Material, product data, coverage and bag count against the manufacturer's coverage chart.
Post-work depth with markers left standing in the attic and photographed in place.
Named installer and date.

The record is assembled for the rebate file, and the same record is given to the homeowner. Where an administrator requests the file for a specific address, it is released on the homeowner's authorisation.

Complaints and warranty

Complaints are taken by telephone or email at the addresses above and are acknowledged within one business day. Where a site visit is needed it is offered within five business days. Workmanship is warranted; the written terms are issued with the invoice and a copy is supplied on request.

A homeowner who is not satisfied with our response can escalate to the programme directly, and we will not treat that as a reason to withhold documentation.

What we ask of administrators

If a file has a defect, tell us what the defect is rather than rejecting on a code. Most of what gets kicked back in this trade is a photograph angle or a missing depth marker, and both are fixable in a day if somebody says which one it is.

Contractor Verification